Patient Access Representative

• Location: Racine, WI
• Facility: All Saints Hospital
• Department: Behavioral Health
• Schedule: Day Shift | Full-time

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.
• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.
• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.
• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.
• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.