Patient Access Representative Lead (091026.12) FULL TIME

Lead Patient Access Representative opportunity in beautiful Hamilton, Montana!!
Patient Access Representatives (PAR) provides customer-service coverage in the medical clinic facilities and/or ancillary departments of Marcus Daly Memorial Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, and telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Marcus Daly’s financial solvency.
Minimum Qualifications:
Education

High school diploma or GED required
Courses in medical terminology beneficial

Experience

Minimum two years hospital/physician office experience preferred
Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
Strong problem solving techniques and interpersonal skills—including ability to communicate effectively both orally and with written word
Familiarity with MDMH registration and billing systems
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Schedule: Full-time, 40 hours/weekBenefits: This position is eligible for the full benefit package