PATIENT ACCESS REPRESENTATIVE - NIGHT SHIFT
Summary
Handles patient check-ins and admissions during overnight shifts at a hospital, answering phones, coordinating with departments, and ensuring smooth front-desk operations.
Who You’ll Join:
At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged.
Join our team as a Patient Access Representative, where you will serve as the first point of contact for our patients, setting the tone for their care experience across the entire hospital system. You will ensure a seamless transition for every individual entering our facility—whether they are arriving for a scheduled procedure, diagnostic testing, or emergency care. This position is ideal for a customer service professional who thrives in a fast-paced environment and is committed to delivering compassionate, high-level support to our community.
We are seeking Patient Access Representative for a night shift schedule, working Wednesday - Thursday, 7:00PM - 7:00 AM, with every other Saturday on a rotating basis. The schedule totals 24 hours one week and 36 hours the next within a pay period.
Take the next step in your healthcare career, apply today and bring your expertise to Santiam Hospital & Clinics, recently honored as 2025’s Best Hospital in the Willamette Valley!
What You’ll Do:
Hospital Patient Access consists of staff that are responsible for three locations: 1) Front Desk Admissions – admits for radiology, lab, outpatient services and inpatient services 2) Surgical Admissions – admits for surgery and dietician services as well as assisting with scheduling and other duties; 3) Emergency Services Admissions – admits for the emergency room, handles physician call services and coordinates with multiple departments. Hospital Access Services is open 24/7, 365 days a year in support of our other departments. Hospital Patient Access is part of our Revenue Cycle Team – consisting of Admissions, Hospital Billing, Clinic Billing, Hospital Coding, Clinic Coding and Medical Records. This department interacts at a high level to offer customer service to our patients as well as other departments.
Responsibilities:
- Admitting patients into the Emergency Room, Lab and Imaging.
- Completing registration of patients for inpatient and out-patient services.
- Answering multi-line telephones.
- Receiving and distribution of physician calls.
- Maintaining quality customer service and patient confidentiality at all times.
- Performing other related duties incidental to the work described herein.