Patient Access Representative (Remote)

This is the Remote Job

Patient Access Representative duties and responsibilities

To excel as a Patient Access Representative, a strong candidate needs to balance a variety of duties in a fast-paced environment. Their main responsibility is to greet and assist patients, and provide exceptional customer service in person and on the phone. Some Patient Access Representative job duties include:

• Checking patients in and out when they arrive for medical appointments
• Answering the phone to address patient inquiries and scheduling appointments
• Documenting insurance information, personal information, payment methods and other important patient information
• Updating patient files and appointment information accurately
• Communicating information and important details to other medical care staff
• Contacting insurance companies regarding coverage, preapprovals, billing and other issues
• Processing payments from patients and handling billing issues between patients and insurance companies
• Managing various types of paperwork and other clerical duties