Patient Access Scheduler Senior

Where You’ll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Job Summary and Responsibilities

As our Senior Patient Access Scheduler, you will schedule patients for hospital-based services, including advanced and complex procedures that require coordinating multiple resources, providers, or timing.

Every day you will handle inbound calls and fax requests, make outbound scheduling calls, complete pre-registration, obtain required orders, referrals, and insurance requirements, and use experienced judgment to resolve scheduling conflicts and ensure complex appointments are accurate.

To be successful in this role, you will bring advanced scheduling experience, strong problem-solving skills, and meticulous attention to detail.

• Schedules patient appointments, including complex services requiring coordination across providers, resources, or locations.
• Receives inbound calls and fax requests, processes scheduling requests, and performs outbound calls to coordinate patient appointments.
• Maintains scheduling systems to ensure accuracy, resolve conflicts, and optimize use of available resources.
• Obtains and verifies all required patient, clinical, and insurance information necessary to schedule complex services.
• Verifies insurance eligibility and identifies authorization, referral, and payer‑specific requirements required for scheduling.
• Performs pre‑registration by obtaining complete and accurate patient demographic, clinical, and financial information.

Student loan repayment program offered!

Job Requirements

Required

• High School Diploma or GED
• Three (3) years previous Patient Scheduling or Patient Access experience
• Experience in a hospital environment, medical terminology, knowledge of CPT/ICD-9 codes