Patient Access Specialist Lead

The Patient Access Lead will be responsible for supervising the front office process and workflow involving clerical functions, EMR management, ensuring patient centered service, and support of the clinical teams. Patient Access is the first step of our patient experience, and it is expected that quality, kindness, and respect are emulated by both management and staff.

ESSENTIAL FUNCTIONS:

• Leads the registration and insurance authorization teams to ensure a positive patient centered experience and operational efficiency
• Ensures compliance with company policy, procedures and applicable laws

• Oversees the timely and accurate entry of patient information into the appropriate business information systems
• Monitors trends and key performance indicators on a regular basis
• Identifies opportunities for operational improvement and proposes changes to procedures
• Generates reports for the executive team and external agencies as needed
• Handles complex customer patient concerns
• Decreases and resolves both staff conflict and patient conflict when it is department related
• Co-leads integrated huddles with the RN Administrator on scheduled basis to ensure open and clear communications between front and back offices.
• Coordinates with back-office staff regarding patient services
• Supports incentivization and quality efforts (e.g. S.O.A.P notes delegation, UDS data tracking, payer incentive documentation, etc.)
• Works in partnership with the RN Administrator to enhance patient data capture and service
• Acts as a leader and mentor for front office staff
• Manages intake packets for new patients keeping the packets up to date and relevant to regulatory needs of the organization
• Maintains front office staff schedules
• Trains new front office staff
• Completes other duties as assigned