Patient Access Supervisor (St. Gabriel Area)

JOB DESCRIPTION

Position: Patient Access Supervisor

Reports to: Operations Manager Status: Full Time/ Non-exempt

Department: Medical

Ascension DePaul Services CORE VALUES:

• Service of the Poor – Employee demonstrates generosity of spirit, especially for persons most in need

• Reverence – Employee demonstrates respect and compassion for the dignity and diversity of life

• Integrity – Employee inspires trust through personal leadership

• Wisdom – Employee integrates excellence and stewardship into execution of job duties

• Creativity – Employee demonstrates courageous innovation

• Dedication – Employee affirms the hope and joy of the Ascension DePaul Services mission

GENERAL JOB DESCRIPTION

Supervises and coordinates activities and employees related to all patient access processing including: registration, scheduling, insurance verification and overall supervision of the health center front desk. Provides exceptional customer service at the front desk of clinic and other areas of the health center. Ensures all administrative and departmental policies and procedures are adhered to. Provides adequate staffing in all areas of the department. Demonstrates the ability to assertively pursue necessary information and to function independently to secure resolution on staff and patient issues. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time demands. Uses excellent customer service, telephone etiquette, and written and oral communication skills. Provides professional, courteous service to patients, associates, and others.

DUTIES & RESPONSIBILITES

• Supervises and coordinates activities related to registration, scheduling, and verification of insurance

• Provides daily supervision to patient access staff and ensures prompt and courteous service to patients, visitors, providers, and associates

• Accurately and confidentially maintain patient records, ensuring protection of HIPAA information

• Monitors daily operations to ensure adherence to documented administrative and departmental policies and procedures

• Coordinates registration, scheduling, and insurance verification with other departments and/or outside referral sources/facilities to ensure continuity of care, timely communication and accurate patient processing

• Ensures training of new employees is completed

• Monitors performance of staff on a daily basis to ensure efficient high quality service

• Demonstrate ability to discuss financial services options with patients and/or family members

• Adjusts daily provider schedules as required to ensure adequate levels of service

• Displays an understanding of self-pay, sliding scale, private and Medicaid policies and procedures

• Ensures staff collects co-payments/deductibles/and patient payments when applicable. Provides patients with receipts and ensures documentation of payment is entered into the patients’ account

• Demonstrates knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents, defective equipment in compliance with DCSNO’s policy

• Complies with annual competency requirements related to Emergency Preparedness, hazards, blood borne pathogens, universal precautions, infection control, electrical/fire safety and other topics deemed appropriate to assigned work areas

• Performs other duties as needed or required

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WORK ENVIRONMENT

Work is normally performed inside with in temperature-controlled environment.

Subject to high volume of people from different cultures

Subject to varying and unpredictable situations

Pressure due to multiple calls and inquires

Pressure due to high volume/noise

MINIMUM QUALIFICATIONS

• High school diploma or equivalent

• 2 years’ experience in health care business office setting

• Excellent verbal and written communication skills

• At least 3 years computer experience

• At least 2 years electronic health record experience

• Basic knowledge of medical terminology

• Basic knowledge of third party payers and collection procedures

• Basic knowledge of ICD-10 and CPT

• Excellent customer service and telephone etiquette

PREFERRED QUALIFICATIONS

• Associate degree or higher, 5 years’ experience may substitute

• 3 years’ course in business and/or finance, business math preferred

• Excellent communications skills

• Must demonstrate ability to use tact and diplomacy in dealing with others