Patient Access Supervisor

DUTIES/RESPONSIBILITIES (include but are not limited to the following)

· Interview, hire, schedule, orient, evaluate, counsel and terminate employees of the department.

· Responsible for time sheet authentication.

· Establish, implement and ensure that Patient Access departments policies, procedures and practices are in accordance with regulatory agencies and overall hospital policies as applicable.

· Conduct regular staff meetings to inform staff of changes in procedures, training, and general hospital updates.

· Resolve complaints regarding Patient Access in a timely manner using good judgment and good customer relations skills.

· Coordinate registration procedures with activities of other departments.

· Plan and oversee on the job training for direct reports.

· Supervise activities involving the admitting or registration of patients to the hospital.

· Explain and demonstrate changes in hospital policy or work procedure to staff.

· Develop and implement the department Quality Assurance program.

· Responsible for researching and requisitioning equipment and maintenance of same, as well as education of staff in the use and care of equipment.

· Develop and manage the pre-registration program for the organization, ensuring that 95% of all non-emergent inpatients and outpatients with scheduled procedures are pre-registered.

· Responsible for the proper gathering of all required data relating to a patient visit or admission, including financial, demographic, pre-certification and authorizations, as well as the verification of eligibility for benefits.

· Responsible for proper handling and control of petty cash fund and following established internal control procedures.

· Recommend process improvements for increased efficiencies

· Display and promote company values

· Regular attendance

· Other duties as assigned

EDUCATION AND/OR EXPERIENCE

· Minimum (2) years of prior supervisory experience in inpatient/outpatient/emergency room Patient Access setting preferred.

· Knowledge of medical terminology and procedures.

· Knowledge of the legal and technical aspects of admitting, third party insurance, and scope of responsibility in treating indigent patients.

SKILLS AND ABILITIES

· Must be proficient with computer applications necessary for effective management of all Patient Access processes.