Patient Account Specialist I

Position Summary

The Patient Account Specialist II is responsible for maintaining the database of records to ensure smooth transaction for all financial processes including payment plans, pre-payment arrangements, charity, collections, and bankruptcies. Must have strong knowledge of what Patient Account Specialist I is responsible for and can assist with training.

Major Duties and Responsibilities

• Take incoming calls that are not worked by reception and assist patient.
• Must answer phone calls from patients and all TPMG emails only.
• Responsible for posting patient payments.
• Work with collection agencies, process incoming bankruptcy notices, creating and maintaining budget plans.
• Responsible for delinquent reports by creating, reviewing, and submitting the report to your assigned location.
• Employee must review returned delinquent reports and process locations requirements.
• Responsible for posting collection checks from various collection agencies.
• Responsible for transferring patient credits on patient accounts.
• Employee will be responsible for correcting patient addresses in the system and ensure the patient receives an appropriate statement.
• Review and research accounts discrepancies efficiently and effectively.
• Responsible for sending patient to collections once thorough research has been completed.
• Responsible for Delinquent/Bad Debt accounts.
• Responsible for creating spreadsheets in Excel delinquent or collections accounts for the locations or Collection agencies.
• Responsible for uploading and transferring files to collection agencies.
• Will be assisting Supervisor and Manager in training new hires.
• All other duties as requested by the Office.

Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.