Patient Advocate

Our Patient Advocate - PRN will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Job Duties:

• • Answer and direct incoming calls; assist patients as needed.

  • Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.

  • Schedule, confirm, and follow up on patient appointments and physician referrals.

  • Compile, update, and maintain medical charts, reports, and correspondence.

  • Conduct patient interviews to complete insurance, privacy, and intake forms.

  • Verify insurance coverage; collect co-pays and ensure proper documentation.

  • Familiarity with PracticeEdge or eIVF systems is a plus.

  • Facilitate smooth communication between the lab, physicians, and clinical staff.

  • Maintain adherence to patient care standards and HIPAA privacy regulations.

Education/Experience:

• High School Diploma or equivalent required; Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual-Spanish speaking is preferred but not required