Patient Appointment Scheduler - Full Time

Job Title: Patient Appointment Scheduler

Job Summary: Job Summary: The patient appointment scheduler is responsible for making patient appointments in a fast-paced call center environment, while adhering to medical practice procedures. The scheduler will provide exceptional customer service to every person while scheduling appointments or routing incoming callers to the appropriate individual or department that can help them. Provide the doctors and advanced practice providers with organized, complete, and accurate information for all clinic appointments. This position may include tasks that integrate into another area (e.g. receptionist / medical assistant).

Job Responsibilities/Tasks:

• Answer incoming calls, emails or other inquiries to schedule appointments.
• Schedules patients (new and established) appointments by phone and properly prioritizes scheduling based on patient need, requiring a broad knowledge of scheduling criteria
• Utilizes customer service principles to manage call flow and patient interactions in a calm and professional manner
• Communicate effectively with patients, physicians, team members, and other staff when cooperation is required to accomplish a task or relay important information
• Ensures that necessary updates (e.g., cancellations, additions, rescheduling) are input into the system and/or master schedule
• Maintains relevant scheduling records to ensure accuracy of information
• Operates the scheduling system to coordinate patient appointment needs with physician availability in an efficient manner
• Be versed in all insurance plans and accurately attach patients’ insurance policies to the correct plan with only the verbal information provided over the phone