At Claremedica, exceptional is the standard.

Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives.

That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.

Opportunity awaits – welcome to Claremedica.

ESSENTIAL FUNCTIONS

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.

DUTIES AND RESPONSIBILITIES

Interact with patients and visitors in a polite and friendly manner.
Enthusiastically greet every guest that enters our center.
Responsible for preparing new patient registration, patient check-in, and patient check-out.
Answer all phone calls professionally and courteously, taking detailed and accurate messages.
Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
Verify each patient is scheduled for the proper appointment types.
Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
Send detailed Telephone Encounters to the corresponding parties.
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
Monitor and process incoming faxes.
Restock office supplies as needed and maintain inventory log.
Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
Maintains the confidentiality of patients’ personal information and medical records.
Participates in daily/weekly huddles.
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
Performs other duties as assigned and modified at manager’s discretion.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

12 openings across locations