Patient Care Coordinator - Call Center

Overview:
The Patient Care Coordinator (PCC) serves as the primary point of contact for patients, providing exceptional customer service and working in our call center. This role involves scheduling appointments, processing referrals, and maintaining accurate patient records to ensure a smooth clinic experience.

This is a call center position located at our Central Business Office, hours are 8:30am-5pm.

Key Responsibilities:

• Schedule appointments using the Athena system, matching provider availability with patient preferences.
• Process inbound and outbound calls related to referrals and appointment scheduling.
• Verify and update patient information and maintain accurate records.
• Collaborate with medical staff to ensure efficient operations and patient care.
• Collect payments and assist with the overall clinic environment.