Patient Care Coordinator - Chino

Why Marketplace Physical Therapy?

At Marketplace Physical Therapy, our patients are at the center of what we do. Our Patient Care Coordinators play an important role in creating a welcoming, organized, and positive experience for every patient who walks through our doors.

We value teamwork, professionalism, accountability, and people who take pride in their work. If you enjoy helping people, staying busy, solving problems, and being part of a team, we'd love to have you join us.

About the Role

We are looking for a friendly, organized, and dependable Patient Care Coordinator to join our team. This is a fast-paced, people-focused role for someone who enjoys helping others, staying busy, and keeping things running smoothly.

As a Patient Care Coordinator, you will be one of the main points of contact for our patients. You will welcome patients when they arrive, help manage their appointments, answer questions, communicate by phone, and help keep the front desk running efficiently.

The right person for this role is someone who can multitask without losing attention to detail, communicate professionally and warmly, take initiative, and stay calm when things get busy. Most importantly, you should genuinely enjoy helping people and making their experience a positive one.

What You'll Do

• Welcome and greet patients in a professional, friendly, and enthusiastic manner.
• Provide excellent customer service in person and over the phone.
• Check patients in and accurately document no-shows according to clinic guidelines.
• Schedule and manage patient appointments while following established scheduling guidelines.
• Help keep provider schedules full by utilizing available appointment times appropriately.
• Confirm upcoming evaluations and appointments.
• Follow up with patients who miss appointments and help them get back on track with their care.
• Answer incoming calls and respond to patient questions and requests.
• Return and document voicemail messages within 24 hours.
• Document clear and accurate notes in patient charts.
• Collect patient payments, including copays, by credit card, debit card, cash, or check.
• Accurately enter payments into designated systems.
• Monitor the waiting room and make sure patients are acknowledged and assisted promptly.
• Maintain the lost patient log, payment log, waitlist, and online appointment requests.
• Keep the front desk and workstation clean, organized, and welcoming.
• Work closely with the clinic team to help ensure a smooth patient experience.
• Perform additional duties as needed.