Patient Care Coordinator for a Behavioral Health Organization in the US (Home Based Full Time)
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Virtual Coworker Patient Care Coordinator for a Behavioral Health Organization in the US (Home Based Full Time)
Description
• Respond to patient and provider support requests and communications for
all service lines via in-person, phone or electronic communication.
• Communicate with providers to ensure collaboration among members of
the care team prioritizing quality, integrated care.
• Match new and current patient service requests based on criteria set for
patient-provider matching such as reason for seeking treatment,
appropriateness for care, insurance compatibility, and provider availability.
• Monitor patient completion of documentation requirements to ensure
compliance with organizational policy and procedure.
• Perform patient care support tasks related to scheduling, records requests
and releases of information, patient information updates (e.g.,
demographics, contact info), documentation assignments, medication
refills, and technology troubleshooting.
• Collaborate and support other care coordinators to ensure the care team
prioritizes quality, integrated care.
• Report qualitative and quantitative information to Patient Care Specialists
and Care Manager to support ongoing feedback of organizational
processes.
• Provide trauma-informed support by responding to team members or
patients with empathy and professionalism.
• Comply with all relevant federal and state laws, regulations, and ethical
guidelines related to mental healthcare such as but not limited to the
HIPAA Privacy Rule, the Mental Health Procedures Act, and the Health
Information Technology for Economic and Clinical Health Act.
• Support a positive and collaborative work environment with team
members.