PATIENT CARE COORDINATOR (MEDICAL)

PATIENT CARE COORDINATOR (MEDICAL) JOB SUMMARY

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

PATIENT CARE COORDINATOR (MEDICAL) ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and Sign In patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents
• Answer and screen telephone call, takes messages and provides information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems:

- Patient Relations

- Patient Flow

- Other Employees, etc.

• Know rules and procedures for release of information.
• Acquire appropriate signatures.
• Submit appropriate information per procedure.
• Report equipment or supplies needed to Office Manager.
• Reports malfunctioning equipment to Office Manager.
• Obtains charge information, coding and data entry.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Stays in compliance with all HIPAA regulations.
• Performs other assigned duties under the direction of the Office Manager or Physician