Patient Care Coordinator (PCC)

Looking to gain hands-on experience in the mental health and substance use field? Urban Recovery is a dedicated care and treatment organization serving individuals with substance and alcohol use disorders. We are a patient-first team that places quality of care above all else, always looking to inspire hope and model ongoing coping skills for those in recovery.

As a Patient Care Coordinator, you will provide vital support to reduce barriers to treatment and keep clients engaged in care. Acting as a positive role model, you will ensure facility safety, assist the clinical team, and foster a supportive healing environment.

Communicate: Coordinate with counselors and nursing staff regarding patient care and issues.

De-escalate: Assist clinical and nursing staff in de-escalating behaviorally compromised patients.

Room & Census Checks: Conduct room checks and perform census checks every 1 hour.

Transport: Safely transport patients throughout the facility

Monitoring: Ensure patients adhere to the program schedule and observe for inconsistent behavior.

Admissions: Search and record new admissions belongings, screening for contraband with staff.

Laundry & Linens: Monitor supplies, replenish as needed, manage dirty laundry bags for housekeeping, and return clean linens to patients.

Positions available:

Fulltime, Part-time and Per-diem

• Minimum Qualifications:

  • High school diploma or equivalent
  • One (1) year of related work experience

  Skills:

  • Detail oriented
  • Great interpersonal skills
  • Strong communication skills
  • Be kind - we’re here to help people and provide the best possible patient care
  • Be empathetic - understand that our patients are here to get better
  • Be emotionally intelligent - understand that patients can often be emotional over seemingly insignificant issues, and it's not personal!
  • Must be able/willing to de-escalate hostile situations
  • Willingness to learn