Patient Care Coordinator

Position Title: Patient Care Coordinator

Reports to: Practice Manager

Location: Rochester Hearing & Speech Center Elmwood and Ridge Rd (as needed)

Schedule: Full-Time

Status: Non-Exempt / Hourly

Pay Range: $19.00-19.50 per hour (good faith estimate in compliance with NYS Pay Transparency Law; final offer based on experience and credentials)

Job Summary

The Patient Care Coordinator provides front-line administrative and patient support services for Rochester Hearing & Speech Center. This position supports patient access, scheduling, registration, insurance verification, billing readiness, and communication between patients, families, providers, and internal departments. The Patient Care Coordinator helps ensure compliance with HIPAA requirements, OMIG expectations, Medicaid regulations, and Rochester Hearing & Speech Center policies and procedures while promoting an exceptional patient and family experience.

Primary Responsibilities

• Answer multi-line phones and assist patients, families, and community partners in a professional and courteous manner
• Schedule appointments accurately, including appropriate provider, service type, location, and appointment timing
• Verify patient demographics, insurance coverage, referrals, authorizations, and other required documentation prior to service delivery
• Support patient registration, intake, check-in, and check-out processes
• Collect payments and maintain accurate payment records in accordance with organizational procedures
• Maintain accurate patient information within electronic medical record and scheduling systems
• Support documentation and administrative requirements necessary for billing and reimbursement
• Identify and communicate scheduling, insurance, authorization, or documentation issues that may impact patient care or billing
• Handle mail, faxes, scanning, email correspondence, and office deliveries accurately and efficiently
• Assist patients, families, providers, and staff with administrative questions and service coordination needs
• Order office supplies and maintain related administrative records as assigned
• Provide administrative support and coverage across RHSC locations as operational needs require
• Maintain professionalism, confidentiality, accuracy, and effective communication while managing multiple priorities in a fast-paced healthcare environment
• Assist with special projects, workflow initiatives, operational assignments, and other duties as directed by leadership