Patient Care Director, BCH Acute Care & Support Services
Description
Under the general direction of the Associate Chief Nurse Officer (ACNO), the Patient Care Director (PCD) supervises Unit Directors and teams within Pediatric Acute Care & Support Services. The PCD works closely with Nursing colleagues, appropriate Department Chairs, Medical Directors, and medical staff for the services assigned. Core departmental oversight of several pediatric departments, such as: Hematology/Oncology, Bone Marrow Transplant, Medical, Surgical inpatient, and rehabilitation inpatient. Other key contacts include Child Life, Case Management, Social Work, Human Resources, Employee and Labor Relations, Ambulatory Services, Facilities, Materials Management, Finance as well as components of the clinical enterprise including Information Systems, Planning and Marketing and the Medical Group. May represent UCSF Health for specific projects or activities that involve the Benioff Children’s Hospital Oakland (BCHOAK) administration at other local hospitals or community agencies.
This role is essential and participates with leadership at all levels to develop short and long-term strategies that support the nursing workforce and patient care outcomes. Fosters change management skills in direct reporting leadership team to promote an agile and flexible workforce. Represents nursing on cross-functional committees; has external presence in community, professional organizations and societies. Oversees large, multiple departments. Ensures that quality nursing care is provided and in alignment with internal policy and external regulations for the medical center and / or health system.
Department Overview:
Benioff Children’s Hospital Oakland (BCHOAK) is a part of the UC Health System. Complex tertiary care is provided to pediatric patients using a model of Family Center Care. As a regional referral center for Northern California, BCHOAK is a nursing leader and continuing looking to improve on current performance with patient safety as the center core for this work. The Pediatric Acute Care Patient Care Director is essential to this work and leading the care provided patients and families in the Acute Care setting.
| % of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) |
|---|---|---|
| Provides strategic and operational planning for staffing, fiscal and material resources | ||
| Participates in developing and implementing new systems, policies and programs | ||
| Ensures compliance with agency regulations and professional standards | ||
| Participates in system-wide committees and strategic planning with senior leadership across services (e | ||
| g | ||
| , outpatient, children's, cancer center) to develop plans and systems for coordination and / or integration of care for all patient populations for the medical center or the health system | ||
| Participates in professional associations, community and with elected officials to share insights and perspective on the healthcare needs of patients and their families | ||
| Examples include healthcare costs, overcoming economic barriers, funding for patient education and educational resources to meet forecasted staffing needs | ||
| Ensures ongoing mentorship and relevant leadership / professional development programs are provided for nurse leadership across the medical center and / or health system | ||
| Works with senior leaders to develop a succession planning pipeline for nurse leadership | ||
| Develops, implements and monitors the short and long range financial plans for patient care services for the medical center and / or health system | ||
| Collaborates with senior management on fiscal planning proposals | ||
| Develops managers and staff to incorporate and utilize a shared governance structure | ||
| Ensures patient care unit environments support a shared voice in nursing practice and the exchange of ideas to continually improve nursing and patient care outcomes | ||
| Ensures the development of core competencies, assessment plans and tools for the medical center and / or health system | ||
| Works with clinical educators and subordinate management to evaluate core competencies in nursing care, and to ensure accordance with organizational short- and long-term strategic goals | ||
| Provides for employee professional growth opportunities and promotes a culture open to change, and effective in teamwork and collaboration | ||
| Oversees the development of business plans to introduce new and evolving technologies for patient care services at the medical center and / or health system, in accordance with best practices | ||
| Forecasts workforce planning and talent development needs | ||
| Assists in the development of annual staffing plans, based on organizational strategy, patient acuity, benchmarks and staffing data | ||
| Allocates resources efficiently, in calibration with quality objectives | ||
| Provides guidance for nursing and patient care services regarding bargaining unit issues and contract negotiations | ||
| Facilitates and oversees resolution of issues and consistency in approach on items that impact the organization overall |
Required Qualifications:
- Bachelor's Degree or Master's Degree in Nursing required.
- Master's Degree in Nursing or relevant area
- Registered Nurse in the State of California and Current American Heart Association CPR certification
- At least five (5) years of nursing management and leadership experience in a large academic, complex and highly-matrixed health care organization.
- Knowledge of and experience with the American Nurses Credential Center (ANCC) Magnet journey and process
- Advanced knowledge of hospital operations in a multi-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team.
- Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff regarding patient care programs, strategies, and organizational mission and values.
- Advanced leadership, with demonstrated fiscal and operations management skills. Ability to develop nurse leaders in their adoption and promotion of a shared governance model of collaboration.
- In-depth knowledge of a broad scope of relevant regulatory requirements, as well as legislative, accreditation, licensing and compliance environments.
Preferred Qualifications:
- American Heart Association PALS
- Certification in relevant area preferred.
- Ability to develop a systems strategic plan and implementing that vision across a large, complex organization.
- Experience with LEAN methodologies and/or knowledge and support of Lean Management principles.
- Ability to engage in professional nursing associations, academic nursing partnerships, and nursing community to represent UCSF Nursing Services