Patient Care Lead

Kids Care Dental & Orthodontics is looking for an amazing Patient Care Leader to join our awesome team!

About Us

At Kids Care Dental & Orthodontics we don’t just care for smiles, we create them. We believe that when kids grow up enjoying their dental visits, they’re more likely to develop healthy habits for a lifetime. At KCD&O, we’ve set up a different kind of dental practice that delivers fun, not fear.

Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company mostly sees private-pay, DentaQuest, Healthnet, and PPO insured patients in beautiful private offices.

We’re looking for team members who love working with children and who embody our culture and mission to give every kid a healthy smile. Our staff exhibits a culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate individuals. If you bring positive energy and enjoy making a difference in children’s lives, you may be a great fit for our team.

SCOPE AND RESPONSIBILITIES

The Patient Care Leader is responsible for overall patient flow and the delivery of care so that each child Kids Care serves receives the highest quality clinical care and a first class experience each and every time. The Care Leader is a working assisting position with additional responsibilities that include but are not limited to: managerial reporting; service execution; training; daily management of the team; interaction with doctors; hiring recommendations; and problem solving. The Patient Care Leader works closely with the Area Manager and Practice Manager to ensure that the Company’s Mission, Purpose and Beliefs are being supported and the overall vision is executed upon.

Reports To: Practice Manager

Position Status: Full-time-Hourly, Non-exempt

Pay Range: $28-32/hour

Location: Livermore

Specific Responsibilities

• Daily management of the clinical team’s operations including schedule changes, patient flow, and the overall delivery of care
• Resolves problems by clarifying the issues involved; researching and exploring answers and alternative solutions
• Ensure that Kids Care excellent customer service is delivered and surpassed to each patient
• Provide regular feedback to the Area Manager and Practice Manager on employee performance and take an active role in leading the employee’s annual review and any disciplinary action
• Responsible to successfully onboard and train all new staff, as well as lead and coach other team members
• Assist the Area Manager and Practice Manager in the execution of any revised or new company policies
• Order and maintain dental supplies in a cost effective manner according to defined budgets
• Maintenance and repair of office equipment
• Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, etc…)
• Ensure the team is always provided with a safe and clean working environment and that our patients are wowed by the overall appearance of our office
• Assist Practice Manager with employee work schedules (time off, call-outs, coverage, etc.)
• Traditional duties of a Registered Dental Assistant
• Other duties as assigned

The Schedule

The Livermore office is open Monday-Friday 8:00am – 5:00pm and two Saturdays per month. This position may require working Saturdays. Specific shifts will be based on the needs and operating hours of the practice.

The Benefits and Perks

Eligible employees may participate in our comprehensive benefits program, which includes medical, dental, and vision coverage, life insurance, Flexible Spending Accounts (FSA), pet insurance, and a 401(k)-retirement savings plan to help support their health, well-being, and financial future.