Patient Care Representative

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Greeting patients and visitors in a professional, courteous, and respectful manner.
• Perform patient registration, check-in, check-out, and appointment scheduling functions.
• Verify demographic, insurance, and billing information accurately and timely.
• Answer incoming calls, respond to patient inquiries, route messages, and provide general front desk support.
• Coordinate appointment reminders, rescheduling, follow-up calls, and patient outreach activities.
• Maintain smooth patient flow by communicating effectively with providers, clinical staff, and patients.
• Assist with patient orientation services, including practice information, patient portal guidance, and appointment processes.
• Receive, distribute, scan, fax, and file documents as needed in accordance with organizational procedures.
• Maintain confidentiality and comply with HIPAA and all health center policies and procedures.
• Support positive patient experience by ensuring patients, families, and visitors are treated with concern, empathy, and respect.

KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES REQUIRED:

• High School Diploma or GED equivalent required. Associate Degree in Healthcare Administration, Health Sciences, Public Health, Nutrition, or related field preferred.
• Minimum Two (2) year experience in a clinical or healthcare setting.
• Familiarity with Electronic Health Records (ECW), eClinicalWorks preferred.
• Basic knowledge of health insurance procedures and regulations especially Medicaid, Medicare and managed care contracts required.
• Proficiency in Microsoft Office programs; and basic networking concepts and basic networking concepts
• Strong organizational, communication, multitasking, and customer service skills.
• Bilingual English/Spanish preferred.