Patient Care Representative-Physical Therapy
Posted
POSITION SUMMARY:
The primary responsibility of the Patient Care Representative is to greet and register patients arriving for appointments and ensure all required patient information is collected and input.
Schedule: Monday-Friday 9am-5pm 35 hours a week
Benefits:
- 401(k) matching + profit sharing
- Health/Dental/Vision Insurance
- FSA/HSA options
- Life insurance/AD&D/STD/LTD
- Paid time off
- Employee Discount Program
- Wellness Program
Responsibilities
- Manage front desk operations, including patient check-in/out, appointment scheduling, and referral coordination, while delivering exceptional customer service
- Verify insurance, process authorizations, and collect payments to ensure smooth billing and patient access to care
- Maintain accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documents
- Answer phone calls, assist patients, and uphold HIPAA compliance, ensuring a welcoming and professional healthcare experience
Required Knowledge, Skills, and Abilities:
- High School Diploma/GED required
- Basic office and customer service skills
- Previous experience in a similar role desired but not required
OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you.
OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.