Patient Care Representative
Posted
Handle patient and customer inquiries via phone calls with professionalism and empathy
Conduct outbound calls to follow up with patients as needed
Support additional customer service channels (e.g., chat and email) as they are introduced
Perform administrative tasks, particularly during low call volumes
Requirements
At least 1 year of experience in a customer support role, preferably in a healthcare or medical campaign
Strong English communication skills (B2 proficiency or higher)
Experience using Electronic Medical Records (EMR) systems