Patient Collections Specialist

POSITION SUMMARY

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve people’s lives through better vision and outstanding patient experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Compile the information necessary to perform A/R collections.

· Locate and notify customers with delinquent accounts or if any additional information is needed.

· Ensure inbound calls are handled timely, efficiently, and appropriately.

· Make outbound calls, as needed, for collections and revised billing to payers.

· Explain patient balances and collect payment from patients.

· Communicate to manager any concerns and issues impacting collections of outstanding receivables or the company.

· Prepare list of accounts to be sent to collection agency.

· Work Edits and Errors in System regarding patient A/R.

· Prepare required reports including A/R aging.

· Resolve discrepancies in a timely fashion, establish clear payment schedules.

· Prepare accounts to be written off and turned over to manager.

· Answer incoming A/R inquiries and follow up.

· Notify manager regarding any problems or risky clients.

· Make outbound calls or research online notes to various types of payers i.e., patients, insurance companies and providers to address and resolve delinquent accounts in the assigned queue.

· Review outstanding balances to determine if financial responsibility is assigned to appropriate party.

· Note accounts with current actions, every time the account is reviewed.

· Report daily productions to manager.

· Maintain a professional approach with confidentiality. Assure protection and privacy of health information as attained through written, electronic or oral disclosures.

· Seek guidance and remain knowledgeable of, and comply with, all applicable federal and state laws, as well as company policies and procedures.

· Other duties as assigned.