Patient Communications Specialist
Summary
This role handles incoming patient calls at an eye care clinic, scheduling appointments, confirming visits, and resolving patient issues in a call center environment. Works Monday-Friday with full benefits including health, dental, PTO, and 401k.
Do you want to make a difference in someone's life? Do you want to work for a dynamic and busy organization that cares about patients and staff?
If so...
McFarland Eye Care wants YOU!!!
Monday-Friday, no nights, no weekends! No holidays! Full Health & Dental Benefits, PTO/Vacation, 401K and so much more!
Employee Discounts on Contacts, Eye Wear, LASIK, Surgical Procedures, Cosmetic Treatments/Injections, Etc
Job Summary:
This position handles incoming calls, coordinates appointments, referrals, schedules tests and/or procedures, and manages assigned departmental work in a call center environment. Exhibits the ability to multitask, perform, and execute solutions to complex situations to assure the functioning of the call center and its mission to promote quality patient care and assure excellent service to referral providers.
Essential Functions:
- Answer telephones; directing calls or taking messages
- Manage multiple templates and gather all information necessary to accurately record the appointments for all clinics. Cancel and change appointments as necessary.
- Identifies, researches, and resolves patient issues, and troubleshoots complaints.
- Call patients daily to confirm next-day appointments.
- Review the No Call/Cancel list and reschedule as needed and schedule appointments as patients call after receiving a recall letter.
- Maintains current knowledge of practice, clinic procedures, appointment types, and supportive measures for patients.
- Check daily schedules to be sure correct templates are being used and appointments are being filled appropriately.
- As assigned, write and/or send correspondence as requested such as recall letters, new patient letters, and packets.
- Answer patient calls regarding surgery appointments and schedule as necessary.
- Assist in the development of and help work toward departmental goals as a team.
- Open and close the patient help desk as assigned. Turning the telephones over to the answering service at close or recalling from the answering service upon opening.
- Other duties as assigned