Patient Connect Rep - Access Center - Midtown - Midshift - Weekdays

Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment.

What You’ll Do

Call Competency & Support

• Maintain exceptional performance in handling non-clinical calls with precision and professionalism
• Serve as a knowledgeable resource and role model for team members

Process Monitoring & Workflow Coordination

• Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more
• Help direct workflow and communicate operational challenges to leadership

Software Expertise & Troubleshooting

• Act as the go-to expert for system functionality and troubleshooting
• Collaborate with Information Services and vendors to resolve technical issues
• Maintain expertise in Access Center systems and downtime procedure

What You Bring

Education:

• High School Diploma or GED preferred
• Business or customer service background preferred

Experience:

• Previous call center or customer service experience preferred