Patient Coordinator for a unique medical organization

About the role

• You’ll join our global Patient Experience team — the warm, smart, tech-savvy humans who make The Doctor feel personal from anywhere in the world. As a Care Coordinator, you’ll be the first connection patients have with our brand, guiding them through scheduling, medication refills, lab coordination, and follow-up care. You’ll collaborate closely with our clinicians and operations teams to make sure every patient feels cared for, seen, and supported — not just treated.

What you'll do

• Answer calls, texts, and emails in English and Spanish with empathy, clarity, and accuracy.
• Schedule appointments, manage provider calendars, and follow up with patients.
• Coordinate lab orders, prescription refills, and external referrals.
• Keep patient information updated and accurate in our electronic health record (EHR) system.
• Support insurance and billing communication with patients and vendors.
• Maintain compliance with HIPAA and California healthcare regulations.
• Collaborate daily with a remote, global team to deliver seamless patient experiences.
• Represent The Doctor’s voice — friendly, informed, and human.

Qualifications

• Fluent in English and Spanish (verbal and written).
• 1+ year of experience in healthcare administration, patient coordination, or similar role.
• Strong written and verbal communication skills.
• Tech-savvy and comfortable using EHR systems, spreadsheets, and communication platforms.
• Detail-oriented, organized, and calm under pressure.
• Familiarity with US healthcare operations and privacy standards HIPAA (preferred).
• Reliable internet connection and a workspace free of distractions.