Patient Coordinator for High-end Clinic in Hyderabad
Coordinate patients as contact window from production start:
The Patient Coordinator will assist in day-to-day coordinator tasks,including customer scheduling, managing correspondence, maintaining files and records, scheduling meetings, telephone answering, welcoming visitors to the company and providing general support to the team.
Receptionist Operation Support:
The Patient Coordinator will obtain and update documents necessary for the company to operate.
In addition, Financial Management will be responsible for invoicing, contract arrangement, payment receipt, Petty cash and Patient payment.
Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
Customer support operation
Answering the patient concern and Communication with the related department and obtaining solutions for a technical concern from a patient.
Providing the solution and an answer to a patient in accordance with him/her questions.
Boosting lifetime customer value and annual recurring revenue.
Inspiring customer loyalty and retention.
Reducing churn
KGI Management:
The performance of a Patient Coordinator will be measured by some KGIs such as the number of scheduling for after-sales care and final test fitting, etc.
Building Maintenance Management:
The Patient Coordinator will oversee the maintenance and upkeep of the company’s premises.
This involves coordinating with vendors, scheduling repairs and maintenance tasks, and ensuring a safe and clean working environment for all employees.
Errands:
The Patient Coordinator will be responsible for running various errands on behalf of the organization.
This may include purchasing office supplies, picking up and delivering documents, and other miscellaneous tasks as required.
Requirements
Bachelor degree in B.com, BBA (any related course)
At Least 2 years of Customer Service Experience including payment of management.
Great Communication:
Good communication skills, both verbal and written, are necessary to effectively interact with patients, colleagues and external vendors.
This position is expected to welcome and engage patients with a friendly and professional attitude as a face of Instalimb.
Fluency in English and the local language is required for Telugu.
Strong IT Skills:
The ideal candidate should possess strong IT skills and be proficient in using office productivity tools, including word processing, spreadsheets, and email systems.
Familiarity with relevant software and tools for travel reservations and banking tasks is desirable, and also strongly preferred to account book management experience.
Organizational Skills:
The Patient Coordinator must have excellent organizational skills to handle multiple tasks efficiently.
Attention to detail and the ability to prioritize tasks are essential for success in this role.
Proactive and Resourceful:
We are looking for a proactive individual who can take initiative and find innovative solutions to challenges.
The Patient Coordinator should be resourceful and able to work independently with minimal supervision.
Professionalism and Confidentiality:
The Patient Coordinator must maintain a high level of professionalism and handle confidential information with utmost discretion and integrity.