Patient Coordinator

Location

Dubai Silicon Oasis (DSO)

About metabolic.health

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

Summary of the role

A motivated and experienced patient coordinator with a strong background in both sales and healthcare operations will be responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.

Key responsibilities

Healthcare program sales:

• Engage prospective patients in-person as well as via phone, WhatsApp, Meta channels, and email to provide information and promote healthcare programs.
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Offer a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.

Patient coordination:

• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitate efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff.
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• Track and encourage patient adherence to program milestones and follow-up visits.

Client relationship management:

• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.

Product knowledge and promotion:

• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently educate patients about program offerings and benefits.
• Understand, follow, and support all hospital infection control programs.

Requirements

Qualifications & requirements:

• Bachelor’s degree in healthcare administration, management, or a related field.
• At least 2 years of experience as a patient coordinator or in a similar healthcare role in the UAE.
• Proven track record in sales or client relationship management within healthcare.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with CRM, EMR, and insurance systems preferred.
• Ability to work weekends and public holidays.
• Professional, adaptable, and patient-focused approach.