Patient Escort

To be considered for this position, applicants must submit a fully completed application by the posted deadline.

Summary:

Applicant must possess a high school diploma or equivalent and have experience working with individuals with disabilities. A valid California driver’s license, a safe driving record, and eligibility for coverage under the Corporation’s insurance carrier are required. Applicant must demonstrate a strong commitment to vehicle and patient safety. A valid Basic Life Support (BLS) Provider certification issued by the American Heart Association or American Red Cross is required and may be obtained prior to orientation. Strong oral communication skills, schedule flexibility, and the ability to maintain strict confidentiality are essential. Applicant must be able to assist patients with entering and exiting vehicles, accessing clinic facilities, and using mobility devices or transportation equipment when needed. Must be able follow safety and transportation procedures, protect patient confidentiality, and provide professional support to individuals with disabilities, mobility limitations, and other healthcare needs. This position requires frequent travel between Riverside San Bernardino County Indian Health, Inc. locations and surrounding communities. The Patient Escort may provide coverage for other drivers during illness, leave, staffing shortages, or periods of increased patient transportation needs. Must have Strong oral communication skills, be able to work a flexible schedule, and the ability to maintain strict confidentiality are essential. Must be able to work with the Indian community and be sensitive to the Indian culture and its needs.

Major Duties and Responsibilities:

• Transport patients and/or family in situations where there is no family member available to assume this responsibility in order to assure accessibility to services, i.e., medical, social services, etc.
• Communicates to Outreach Manager or Director of any problems or findings regarding patients that warrant follow-up care.
• Utilizes safety measures in all transports, i.e., locks vehicle when carrying prescription, locks wheelchairs when carrying handicapped, etc.
• For reasons of safety for infants and toddlers up to 40 pounds, infant care seats shall be used when they are transported in company-owned or leased vehicles.
• Safety belts shall be worn by Patient Escorts and all patients during patient transportation or other official business of the program.
• Responsible for the end of the month reports, mileage logs, and auto inspection forms which are due on the third working day of each month to immediate supervisor.
• Responsible for consistently maintaining vehicle in a clean and tidy manner. Preventive maintenance done on a timely basis.
• Responsible for accompanying all patients to medical facility, assisting them in making appointments, interpreting instructions, and for guiding them to and from the building, vehicles and different offices.
• Does not compromise patient confidentiality.
• Positive and courteous interactions with patients and families, as well as other staff.
• Responsible for attending quarterly department meetings.
• Responsible for delivery of medications, patient supplies or equipment, newsletters, pamphlets, and other educational materials, as assigned.
• Safely and properly operates vehicle’s wheelchair lift with consideration for patients’ disabilities and abilities.
• Responsible for reporting to work promptly at scheduled time. Uses sick leave appropriately, per organizational policies.
• Responsible for notifying supervisor between 4:00 P.M. and 5:00 P.M. of late transportation on a daily basis.
• This position shall require working on the weekends, early and late hours beyond routine operation hours.
• Other duties as assigned.