Patient Experience Rep
Overview
Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You’ll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.
Responsibilities
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications
MINIMUM EDUCATION REQUIRED:H.S. Diploma or General Education Degree (GED) is required
MINIMUM EXPERIENCE REQUIRED:
1 year of experience in customer service, preferably in a healthcare environment is required. Experience working with complex customer service situations is preferred
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:None
ADDITIONAL QUALIFICATIONS:None.
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