Patient & Family Concierge, Emergency Dept
Posted Updated
Description
We are hiring a Patient & Family Concierge (PFC) for our Emergency Department to support patient throughput and unit operations in a fast‑paced environment. This position offers variable scheduling with a strong focus on weekday 12‑hour shifts, with start times of 7a, 10a, 3p, or 7p. Days worked are variable with rotating weekends and rotating holidays; no on‑call, floating, or travel required. Candidates who meet the minimum qualifications will be considered.
Responsibilities\:
- Welcome and escort patients and visitors to correct locations.
- Provide hospital info and issue parking passes and scooters.
- Track patient belongings at admission.
- Clean and organize patient rooms and public areas.
- Restock supplies and change linens.
- Report maintenance issues.
- Prepare and serve meals per dietary orders.
- Deliver trays and confirm patient identity.
- Safely transport patients, equipment, and specimens.
- Disinfect and inspect transport equipment.
- Set up, sanitize, and test telehealth carts.
- Order and stock unit supplies and equipment.
- Monitor inventory, expiration dates, and temperature logs.
- Answer phones, respond to call lights, and assist patients.
- Follow safety protocols and report incidents.
- *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned.