Patient Financial Advocate - Hematology/Oncology - Full Time
Help patients focus on healing, not financial stress. As a Patient Financial Advocate, you'll serve as a trusted guide, helping patients understand their healthcare costs, explore financial assistance options, and access the care they need with confidence and peace of mind.
Recognized as a Top Healthcare Employer:
Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:
Best Places to Work 2025 - Modern Healthcare
America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
America's Best-In-State Employers (PA) 2025 - Forbes
America's Best Employers for Healthcare Professionals 2025 - Forbes
America's Best Employers for Women 2025 – Forbes
Schedule & Coverage:
Full-Time, Day Shift
Benefits That Matter:
Medical, Dental, Vision starting first of month after hire
PTO starts Day 1
Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options
Employee Assistance Program – Confidential support for personal and professional well-being
Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
Friendly, Inclusive Work Family – Be part of a team that feels like home
Position Summary:
Performs clerical duties to ensure patients have access to the financial resources available to them. Responsible for preauthorization/precertification of ancillary testing and chemotherapy medications. The Patient Financial Advocate is responsible for patient correspondence, insurance forms and updates, free drug and co pay assistance programs available to patients and addressing patients’ financial concerns in collaboration with the business office, insurance companies, non‐profit organizations, and pharmaceutical companies.
Education, License & Cert:
Graduate of an associate’s program in medical office assisting or high school diploma. Familiarity with ICD‐10 coding and insurance knowledge preferred.
Experience:
Minimum of two years’ experience in an office setting.
Essential Functions:
1. Provides financial assistance to patients with concerns regarding co pay assistance, insurance, or financial concerns.
a. Works as liaison with insurance companies, business office, and pharmaceutical companies to provide financial assistance to patients
2. Meets with patients who are uninsured or underinsured to proactively provide financial resources
a. Research what, if any, financial assistance is available to those patients b. Helps patients apply to programs they qualify for
3. Coordinates specialty pharmacy patients and fills out required paperwork needed for initial supply
a. Ensures prescrition is routed to appropriate pharmacy that will result in lower cost to patient
4. Completes prior authorizations on medication and procedures that require it
a. Monitors for insurance denials for chemotherapy agents; coordinates appeal process for same and assists patients to find alternate funding if unable to attain approval for a required medication or test.
Other Duties:
Other duties as assigned.
The pay range for this position is $18.90-$29.50/hr. based on experience.
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