Patient Liaison - Medical Practice

At PALM Health, we’re more than a medical and wellness center — we’re a vibrant community dedicated to helping people achieve whole-person, optimal well-being. As a Patient Liaison in our Medical Practice, you’ll be at the heart of that mission.

We’re looking for someone who is caring, collaborative, and committed to service excellence — someone who thrives in a team environment and finds joy in helping others feel supported, informed, and empowered.

What You’ll Do

· Serve as the primary point of contact for a designated medical provider, managing day-to-day coordination and communication.

· Ensure providers are fully prepared for their appointments with organized schedules and up-to-date patient information.

· Deliver exceptional client service by educating patients, managing follow-ups, and facilitating post-visit needs like labs, supplements, and referrals.

· Communicate with warmth, clarity, and attentiveness to ensure seamless continuity of care.

· Coordinate with internal and external providers, retrieve medical records, and help relay wellness recommendations in line with our whole-person approach.

· Support team operations by stepping into clinical or administrative roles when qualified and needed.

Who You Are

· You’re a clear communicator and compassionate listener who understands the power of meaningful connection.

· You anticipate needs, solve problems, and follow through — with a smile.

· You thrive in a collaborative environment and naturally bring others along with your positivity and professionalism.

· You’re passionate about health and wellness and love being part of a team that leads by example.