Patient Liaison Officer (Contract-to-Permanent / Permanent) #HFT

Summary

Coordinates patient appointments, handles billing and insurance claims, and provides frontline support in a fertility clinic.

Manage appointment scheduling and bookings for patients.
Perform financial administration, including payment processing and related documentation.
Provide administrative support for daily clinic operations.
Handle patient enquiries professionally through various communication channels.
Maintain and manage accurate patient records in accordance with clinic procedures.
Process insurance and other applicable claims.
Assist in the planning and support of public events and clinic activities.
Monitor and replenish clinic inventory and supplies.
Carry out other duties and responsibilities as assigned by the supervisor.

Prior experience in frontline customer service and/or practical knowledge of healthcare operations is preferred.
Strong customer service orientation with a patient-focused approach.
Willing to work overtime, weekends, and public holidays when required.
Comfortable working in a fertility clinic environment, including providing patient education and handling enquiries related to fertility, conception, sexual health, and pregnancy termination in a professional and empathetic manner.

For interested candidates, please submit your latest resume to jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA License Number: 99C4599