Patient Liaison - Pacific Heart (Santa Monica)
Job Description
The Patient Liaison provides efficient, personalized, high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient/client experience. The Patient Liaison serves as a designated patient and client navigator, ensuring timely access to services and providing information and resources to constituents of the program(s). Stay current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, paperwork, appointment/test/procedure scheduling and follow-up, and provides valuable personalized high touch services to ensure patient and client satisfaction.
Duties & Responsibilities:
Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors
Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.
Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
Partners with CS International in serving international patient needs.
Coordinates with health plans, clients, and patients, to ensure appropriate coverage and authorization for rendered services.
Collaborates with clinical team members to ensure the optimal patient experience.
Maintains a solid understanding of operational workflows and provides coverage when needed.
Ensures that all financial information is collected. Ensures that all patient and client questions, comments, concerns are answered.
Scheduling appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors. Maintaining healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.
Other duties as assigned.
Qualifications
Education:
High school diploma/GED preferred. Bachelor's degree preferred.
Experience:
Two (2) years experience functioning in a concierge/liaison role or equivalent preferred. Three (3) years experience working in a health system preferred.