Patient Navigator
Summary
Non-clinical role guiding patients through healthcare systems, coordinating care, and removing barriers to access.
Job purpose
Under the direction of the ECM Program Manager the Patient Navigators (PN) are culturally competent non-clinical healthcare workers who support and guide patients throughout their care continuum. PNs support patients to anticipate, address, and overcome barriers to care, while guiding patients through the delivery systems that provide their care. PNs work closely with the rest of the Health Center team to ensure high patient satisfaction.
Duties and responsibilities
· Engage potential patients and schedule new patient appointments.
· Conduct assessments and surveying patients to assess their needs.
· Perform warm handoffs.
· Enroll patients into eligible insurance programs; helping patients problem-solve insurance and billing issues; etc.
· Assist with screening and enrolling new ECM clients.
· Provide care coordination for AACI clients.
· Provide translation and interpretation and non-technical explanations during medical visits and while making referrals.
· Document and maintain records per appropriate standards and regulations.
· Attend and participate in relevant departmental activities and meetings.
· Conduct outreach to promote AACI’s Health Center services
· Complete other duties and related projects as assigned.