Patient Registration Specialist

At Eventus WholeHealth, we believe in transforming healthcare delivery in skilled nursing and assisted living facilities through integrated, evidence-based care. Founded in 2014, our organization is committed to improving patient outcomes with a comprehensive, collaborative approach. We’re proud to offer a multidisciplinary team where we build meaningful partnerships with facilities and empower them to achieve their goals, while ensuring the highest standard of care for patients and residents. Our innovative platform leverages AI-driven tools to enhance clinical decision-making, streamline workflows, and support proactive, whole-person care. Join our growing team and become part of a healthcare model that truly makes a difference!

Position Summary: The Patient Registration Specialist is responsible for registering patients in a friendly, professional,
and efficient manner. This role is vital in ensuring accurate collection of demographic, insurance, and
billing information to support smooth clinical and administrative operations. As the first point of
contact, the specialist sets the tone for a positive patient experience

Key Responsibilities:

* Register new and returning patients accurately in the electronic health record (EHR) system

* Collect and verify patient demographics and insurance coverage

* Monitor messaging platform for urgent registration needs

* Add appropriate service flags during patient registration

* Enroll and exclude patients in care programs as warranted

* Obtain and upload required documentation, including face sheet, consent, identification and insurance
cards

* Explain registration forms and obtain necessary signatures (consents, HIPAA, etc.)

* Communicate effectively with clinical, billing, and scheduling departments to resolve issues

* Other related duties as assigned

Compliance Requirements

* Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures:

* Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and
Eventus WholeHealth policies and procedures pertaining to the job.
* Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines,
and Eventus WholeHealth policies and procedures that impact the job and the company.
* Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief
Compliance and Risk Officer.

* Ethical Conduct:

* Ensure adherence to Eventus WholeHealth's Code of Ethics and Business Conduct.
* Perform the job duties with integrity and professionalism.
* Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance
and Risk Officer.

Patient Privacy and Confidentiality:

* Strictly protect patient information in accordance with all federal and state privacy laws and Eventus
WholeHealth policies and procedures.
* Promptly report any violations of federal and state privacy laws and Eventus WholeHealth
* policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Documentation and Record Keeping:
* Maintain accurate and complete documentation when performing the job duties.
* Ensure that all Eventus WholeHealth information, data, documentation, and records are always
safeguarded and maintained confidentially.

Training and Education:

* Participate in all assigned training.
* Complete all assigned training by the deadline for completion.
* Risk Management and Incident Reporting:
* Engage in regular risk assessments to identify potential risks and work proactively with a supervisor
and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.
* Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and Risk Officer

Qualifications:

* High School Diploma or equivalent
* Minimum of one (1) year of experience in patient registration, medical office front desk, or
related healthcare setting preferred.

Why Eventus WholeHealth?
• AI-Enabled Innovation: Work with cutting-edge technology that enhances care delivery and operational efficiency.
• Interdisciplinary Collaboration: Partner with a diverse team of specialists to deliver integrated, person-centered care.
• Mission-Driven Impact: Help redefine long-term care and improve lives every day.
• Growth & Development: We invest in your professional journey with easy to access learning opportunities.
• Flexibility & Balance: Enjoy a schedule that offers no call, no weekends.

Competitive Benefits:

• Paid Time Off and paid Holidays
• Medical Insurance, including HSA and FSA options
• Dental and Vision insurance
• Employer-paid employee life insurance
• Short-term / long-term disability options
• Voluntary Life and AD&D Coverage
• Employer 401(k) contributions
• Professional licensure reimbursement
• CME opportunities
• Fuel card for gas and car maintenance
• Additional compensation for any extensive travel time

Equal Opportunity Employer Statement
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.
Notice:
Eventus WholeHealth is aware of fraudulent activity in which imposters pose as recruiters claiming to represent our organization. Please be cautious of anyone requesting personal or financial information during the hiring process.
At Eventus WholeHealth, our Talent Acquisition team members are committed to helping candidates find the right career path that aligns with their skills and experience. We will never request sensitive information such as Social Security numbers, credit card details, or banking information via email. Additionally, our recruiters will not contact you using public email services such as Gmail, Yahoo, or Hotmail.
If you encounter a suspicious job posting or receive a questionable email referencing Eventus WholeHealth, we strongly encourage you to report it to the appropriate law enforcement authorities. To ensure you are viewing legitimate opportunities, please rely only on official Eventus WholeHealth career pages and verified communications from our team.