Patient Registration Specialist
Two full-time positions located on our main campus (30th & L). The schedule will be 40 hours per week; generally, Monday-Friday, 7:30 am - 4:30 pm.
Job Duties
The Patient Registration Specialist serves as one of the first points of contact for patients and visitors of the clinic. Responsibilities include providing prompt, informative, and professional customer service to visitors, patients, and staff, as well as ensuring timely, accurate, and secure registration of patients.
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Greets and screens visitors and patients for service needs. Works closely with staff to expedite requests and ensure smooth clinic flow.
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Captures required patient information, including, but not limited to: patient demographics, third-party insurance, and other information in accordance with established policies and procedures.
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Screens and verifies insurance and/or other program/agency coverage for every patient and captures documentation of such eligibility (insurance card, voucher, SFS application, etc.)
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Accurately processes and manages patient payments to minimize discrepancies, including secure cash-handling, drawer balancing, and deposits.
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Works with the Revenue Cycle Team to increase patient revenues.
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Informs patient of registration procedures, documents needed for the appointment, and cancellation/reschedule procedures.
The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.