Patient Relations Officer - KSA

We are hiring an experienced Patient Relations Officer for reputed Company in Saudi Arabia

Job Purpose

• Serve as the primary point of contact for patients and their families.

• Deliver excellent customer service.

• Address patient concerns and ensure a positive patient experience.

• Facilitate communication between patients and healthcare providers.

• Support high standards of patient care and satisfaction.

Key Responsibilities

• Follow departmental policies, SOPs, and procedures.

• Perform daily duties in accordance with established standards.

• Welcome patients and visitors.

• Assist with patient registration and appointment scheduling.

• Respond to inquiries and provide general information.

• Handle patient complaints, concerns, and grievances professionally.

• Escalate unresolved issues when required.

• Act as a liaison between patients, families, and medical staff.

• Communicate patient feedback accurately and diplomatically.

• Educate patients and visitors about hospital services, policies, and procedures.

• Maintain accurate records of patient interactions and complaints.

• Ensure confidentiality and data security.

• Collect patient feedback through surveys and direct communication.

• Support continuous service improvement initiatives.

• Ensure compliance with hospital policies, infection control, and confidentiality regulations.

• Coordinate with medical, administrative, and support departments.

• Assist in organizing patient engagement activities and orientation sessions.

• Comply with safety, health, and environmental procedures.

• Perform additional duties as assigned.

• Minimum 5 years of experience in a hospital or clinical environment.

• Bachelor's Degree in: Healthcare Administration / Public Relations / Nursing