Patient Representative

This position is responsible for creating the first impression of Fairview’s services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

• Provide superior customer service, in person and on the phone to all customers
• Greet patients in a respectful manner
• Effectively work with medical staff, nursing, ancillary departments, and other external sources to ensure patient’s needs are met.
• Direct patient to waiting room after registration and notifies patient care staff of arrival.
• Responsible for taking care of callers needs promptly and effectively.
• Transfer calls to appropriate locations as needed
• Schedule and maintains patient appointments.
• Performs appropriate scheduling and registration functions, via computer system, including entry of demographic, insurance, referring physician data, and exam information
• Ensure appropriate information is gathered and verified to ensure a smooth transaction as a patient prepares for their visit including demographic info, insurance, account maintenance, co-pay and balance information

• Epic/EMR Scheduling experience preferred
• Computer Savvy
• Excellent customer service skills
• basic knowledge of medical terminology
• 1 years of experience working in a relevant healthcare environment
• Polished and professional candidate
• Knowledge with different medical insurances (ex, medical, medicare, private)

Interested in being Considered?

If you are interested in applying to this position, please click Apply.