PATIENT SERVICE ASSOCIATE

Company Overview

Podiatry Quest is a Singapore podiatry practice specializing in diagnosing, treating, and preventing foot, ankle, and lower limb conditions. We focus on managing musculoskeletal pain and sports injuries to help you move well and feel great.

Job Summary

You will be the first point of contact for Podiatry Quest, delivering excellent customer service and managing clinic operations to ensure a smooth and welcoming experience for all visitors.

Responsibilities

• Greet customers warmly and identify their issues or appointment needs to provide prompt assistance
• Manage customer interactions across all communication channels to deliver a positive experience
• Schedule appointments, handle patient registration, and process payments accurately
• Sterilize instruments using an autoclave following infection control standards
• Conduct stock-taking, order consumables, and prepare clinic rooms for daily operations
• Support additional ad-hoc duties as assigned to maintain clinic efficiency

Preferred competencies and qualifications

• Communicate effectively with customers using proficient written and spoken English
• Demonstrate attentiveness, empathy, patience, and consistent customer service skills
• Exhibit strong telephone etiquette and persuasive communication abilities
• Apply analytical thinking and problem-solving skills to resolve issues efficiently
• Possess basic IT skills to manage appointment systems and clinic software
• Show a responsible, trustworthy, ethical, and goal-focused attitude with the ability to work independently and pay attention to detail

Job Highlights

• Friendly working environment
• 5.5-day workweek (office hours), Sundays and public holidays off
• Training provided