Patient Service Associate (Till Feb 2027, Up to $15/hr, West) #HJY

Location: Queenstown
Duration: ASAP - Feb 2027
Salary: $11/hr - $15/hr

Working days and hours:
Weekdays:
- 830am-530pm / 11am - 8pm

Sat and PH:
- 830am-530pm
- One weekday and Sun off

Job Description:
1. Financial Counselling /Admission
- Conduct bedside financial counselling to patient/NOK, detailing estimated hospital charges, applicable subsidies and available financial assistance programs.
- Assist patients to complete the various mode of payment forms.
- Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes.
- Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

2. Patient Billing Matters
- Assist patients/NOK in their billing enquiries.
- Facilitate the collection of deposits and outstanding balances from inpatient accounts, adhering to hospital policies.
- Process payments for ancillary services and medical equipment prescribed by the medical team, including but not limited to rehabilitation items and mobility aids.
- Execute daily reconciliation and settlement of NETS and credit card transactions, ensuring accuracy and compliance with collection protocols.

3. Handling and processing of National forms (NEFR/MCAF/MT)
- To be able to explain and advise patient/NOK regarding various national healthcare forms, their requirements and necessary supporting documentation needed.
- Ensure timely submission of original hardcopy MCAF M/NEFR to MOHH, adhering to established workflow.
- Maintain accurate and up-to-date records in the SAP system by promptly updating patient consent and ensuring data integrity across all relevant platforms.

4. Other Responsibilities
- Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
- Reply emails received in the AASC common email account daily.
- Ensure all billing adjustments and merge requests are raised timely and correctly within the department.
- To manage the department supplies inventory.
- Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Job Requirements:
- No exp. needed, training will be provided
- Min O/N/A Levels/Diploma in any field


If interested, please send updated resume via email jacelynchua@recruitexpress.com.sg

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg