Patient Service Officer
Summary
Handles patient registration, billing, and administrative tasks in a GP and health screening clinic, using medical systems and payment tools.
We are now looking for a Patient Service Officer to be part of the team at our GP and Health Screening clinic.
The successful candidate will be performing the following duties, but not limited to:
- Perform registration: key in patients’ data and register in the system.
- Patient care support, such as taking of vital signs.
- Follow up with doctors or clinic staff on completing the information required.
- Assist doctor during consultation.
- Booking of appointment in the system.
- Alert and rectify duplicate patients’ records in the system.
- Collect deposit if required.
- Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
- Generate bill estimation form. Assist in financial counselling when required.
- Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
- Perform daily closing of collections and alert superiors on discrepancies if any.
Requirements
- Has 1-2 years of experience in healthcare industry.
- Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
- Experience working in a specialist clinic setting.
- Able to work in fast-paced environment.
- Tech-savvy.
- Good interpersonal skills, a good team player and has good time management skills.
- Willing to learn and ability to adapt are key attributes for this role.
- 5.5-day work week: Monday to Friday, 8.00am–5.00pm; Saturday, 8.00am–12.30pm (closed on Sundays and Public Holidays)