Patient Service Representative (Call Center)

General Job Summary: Vital to the success of our organization with providing OrthoCincy patients and all other callers a premier Ortho experience while focusing on their individual needs.

Essential Job Functions:

• Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system.
• Uses computerized system to match physician/clinician availability with patients’ preferences in terms of date and time.
• Ability to handle a high volume of incoming calls, while maintaining a high standard of productivity, efficiency and accuracy while working under pressure.
• Must be able to respond to various inquiries made by patients, hospitals, insurance companies, as well as other medical entities.
• Engaging in active listening with all callers, while acting as a contact point person between patients, providers and staff.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Updates physicians/clinicians or medical assistants.
• Ensures that updates (e.g. cancellations or additions) are input daily into master schedule.
• Send requests to clinic for prescription refills and follow up with patients on messages from clinic via computerized message system.
• Establish and maintain effective working relationships with patients, providers, co-workers, and the public.
• Maintaining a calm, pleasant and compassionate tone while being able to diffuse tense situations.
• Follows HIPAA regulations.
• Perform other duties necessary or in the best interest of the department/organization.