Patient Service Representative

The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.

As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:

• Greeting patients professionally both in person and on the phone
• Checking patients in and out
• Answering telephones, distributing messages, and making appointments
• Collect and records charges
• Providing computer entry services
• Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
• Maintaining detailed records and tracking of client information