Patient Service Representative
Patient Service Representative (Full-Time)
Location:Esperanza Marquette- 6550 S. Richmond Street
Hourly Rate: $19 – $23 /hr
Why You'll Love Working With Us
At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.
We believe in supporting you—offering benefits that go beyond the basics:
- BCBS Medical PPO Plans
- Ameritas Dental & Eye Med Vision Coverage
- Tuition Reimbursement (up to $5,000/year)
- 10 Paid Holidays + 16 Days of Paid Time Off
Your Role & Impact
As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by:
Welcoming Patients & Enhancing Care Flow
- Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
- Assist with check-in/check-out, ensuring all required forms are accurately completed
- Provide clear, empathetic information about appointments, services, insurance, and health center policies
- Protect patient privacy in full compliance with HIPAA guidelines
Collaborative Support & Communication
- Join daily huddles as a key voice in ensuring smooth clinic operations
- Act as a communication hub between patients, clinical staff, and care teams
- Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care
Registration, Insurance Verification & Financial Support
- Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
- Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
- Support patients in understanding and navigating affordable care options
Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.