Patient Service Representative

Title:	Patient Service Representative
Location:	Apex, NC | In Office
Department:	Dermatology- Operations
Shift:	Monday - Friday

Patient Service Representative
Apex, NC | In Office

Be the welcoming face of exceptional patient care.

Raleigh Medical Group. PA is seeking a friendly, organized, and customer-focused Patient Service Representative (PSR) to join our Dermatology team. As the first point of contact for our patients, you'll play a vital role in creating a positive patient experience by providing outstanding customer service while supporting patient registration, appointment scheduling, insurance verification, payment collection, and front office operations.

If you thrive in a fast-paced healthcare environment, enjoy helping others, and take pride in providing exceptional service, we'd love to hear from you.

Key Responsibilities

• Greet and assist patients and visitors in a professional and welcoming manner.
• Register patients and verify demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Collect copays, deductibles, outstanding balances, and other patient payment.
• Verify insurance eligibility and assist with referral and authorization processes.
• Answer incoming phone calls and route inquiries appropriately.
• Complete patient check-in and checkout processes accurately and efficiently.
• Scan and maintain patient documentation within the electronic health record (EHR).
• Assist patients with registration forms, patient portal access, and required documentation.
• Collaborate with providers, clinical staff, billing, and other departments to ensure seamless patient care.
• Manage office supply ordering, maintenance requests, and operational support tickets
• Cross-train within front office functions and provide coverage as needed.
• Support departmental initiatives and perform additional duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.

• Strong customer service and communication skills.
• Basic computer proficiency with the ability to learn electronic health record (EHR).
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA requirements

Preferred:

• One (1) year of experience in a medical office, physician practice, or healthcare customer service environment.
• Experience with patient registration, appointment scheduling, insurance verification, and payment collection.
• Experience using electronic health record (EHR) and practice management systems.
• Basic knowledge of medical terminology

Why Join Raleigh Medical Group?

• Established, physician-led private practice serving the Triangle for more than 50 years.
• Collaborative and supportive team environment.
• Opportunity to make a meaningful impact on the patient experience.
• Professional development and career growth opportunities.

We Offer Our Valued Employees

• Group Health, Dental, and Vision coverage
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with employer matching
• Company-paid Life, Short-Term and Long-Term Disability
• Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.