Patient Service Representative

Patient Service Representative Family Dermatology

FLSA Classification

Non-Exempt

Department
Family Dermatology

Location
In office-Cary, NC

Summary

The Patient Service Representative is responsible for accommodating timely, efficient, and courteous patient flow in the office, including the check-in/out process, collection of payments, and the maintenance of patient insurance and other demographic information, and answering, forwarding, or handling telephone calls for the department.

Essential functions

• Efficiently answer and direct telephone calls and/or take messages when appropriate.
• Return patient calls when appropriate.
• Enter and/or update patient demographics when necessary assuring accuracy and completeness.

• Process and reassign incoming patient requests via the patient portal and website.
• Submit new patient requests to the appropriate physician(s) via EHR.
• Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
• Process appointment cancellation line information.
• Process prescription refill request line information.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Additional duties may be assigned as needed.

Competencies

• High school diploma or equivalent.
• One year of medical office experience and EHR experience
• Speak clearly and concisely in person and on the phone.
• Maintain confidentiality of sensitive information.
• Report to work at the scheduled time and seldom be absent from work.
• Be depended upon to complete work in a timely, accurate, and thorough manner.
• Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
• Exhibit a professional manner in dealing with others and work to maintain constructive

Supervisory responsibilities

• None

Physical requirements

• Sitting for approximately 90% percent of the day.
• Prolonged periods of standing, bending, and reaching.
• Lifting up to 50 pounds.
• Viewing computer screens for long periods of time.
• Hand dexterity.
• Fine motor skills.
• Corrected vision and hearing to normal range.

Required education

• High School diploma or equivalent.
• Basic computer skills.

Preferred education and experience

• Windows-based software proficiency.

EEO statement

Raleigh Medical Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

This job description is provided to outline what is expected of the employee in this role during their employment with Raleigh Medical Group and is not to be construed as an employment contract or guarantee of continued employment. This job description is not designed to be all-inclusive of the responsibilities, duties, and activities of the position, this is subject to change.