Patient Service Representative Supervisor

Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to join our team at our Northwest facility in Austin, TX.The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.
Additional Responsibilities:

Manages the training and onboarding of new team members
Participates in the recruiting, interviewing, and hiring process
Leads regular staff meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
Defines job responsibilities/specialty tasks and priorities
Develops and monitors the teams’ performance through a QA process
Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
Completes other tasks and projects as assigned

Education and Experience:

High School Diploma or equivalent required.
2-3 years office experience in a healthcare setting
Excellent customer service skills

Robust benefit offerings include:

Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
401(k) with Immediate Eligibility to Defer and Safe Harbor and Profit-Sharing Contributions upon meeting eligibility requirements
Employer Paid Short-Term Disability
Employer Paid Life/AD&D
Voluntary Life
Paid Maternity Leave
Paid Vacation Time
PTO Accrual Beginning Day 1
Colleague Referral Bonus Program